ANLTC                        1996 – 2000               

 

Executive Summary

 

1          Introduction

 

2          Training Courses

 

3          Cooperative links

 

4          Other activities

 

4.1       National Information Policy

4.2       Visits

4.3       Staff exchange framework

4.4       CONUL Library Assistant Bursary

4.5       Directory of Trainers

 

5          Library staff survey

 

6          CONUL survey

 

7          Recommendations

 

8          Appendices

 

8.5             ANLTC Courses

8.6             National Information Policy submission

8.7             U.S. Study visit report

8.8             Staff exchange framework procedures

8.9             Library staff survey results

8.10         CONUL survey results

8.11         Directory of Trainers

 

 


Executive Summary

 

The decision to review the activities of ANLTC over the last 5 years has provided the group with the opportunity for critical evaluation and consultation with its stakeholders, the CONUL Librarians and Directors and the staff of the CONUL Libraries.

 

The core business of the group is the coordination and hosting of an annual programme of training events, of which there have been 51 since 1995.  These training events have covered a broad range of management, technical, customer, personal and information/library skills and 815 people have attended them.

 

Supporting this core activity are a number of other strands, the most important of which is the development of cooperative links with other relevant organisations.  Such links have been established with the Scottish Academic Libraries Cooperative Training Group (SALCTG) and the U.S. Association of Research Libraries (ARL).  In addition, activities of the LIR group and the Irish Universities Information Systems Colloquium (IUISC) activities are monitored with a view to appropriate collaboration and to minimise overlap.  ANLTC is also represented on the Standing Committee on Staff Training & Development – Public Library Service.

 

Recommendations for the future development of ANLTC include:

 

I.                Continuation of management / general skills and information /

library specific training and expansion of IT training

II.              Introduction of ‘best practice’ and ‘briefing’ strands into the annual programme

III.             Maintenance and development of sectoral, national and international cooperative links

IV.           Monitoring of relevant accredited programmes

V.             Improved communication with CONUL

VI.           Regular updating of training needs analyses within each library

VII.          Improved course effectiveness evaluation by ANLTC and internally within libraries.

 


1          Introduction

 

The Academic and National Library Training Co-operative (ANLTC) evolved from a 1994 CONUL initiative ‘to help its members develop a framework for staff development’[1].  Following a course[2] for Librarians and training officers, commissioned by CONUL and conducted by Dr David Baker, a working group of training officers, known as the CONUL Training Officers’ Group (TOG) was formed.  This Group’s remit was to produce a model training plan incorporating a training needs analysis for each Library and, if this was not possible, to have a collective review of training needs, so that courses of use to all could be identified.

 

TOG submitted the Model Training Plan for CONUL Libraries to CONUL in 1995, outlining the proposal to co-operatively run skills based courses, workshops, seminars and exchanges.  It was pointed out to the Group that it could no longer call itself a CONUL Training Officers group because CONUL did not have sub-committees.  The group then adopted the working title of ANLTC.  Following this, ANLTC, comprising those responsible for coordinating staff development in CONUL Libraries, was formed to implement effective co-operative training programmes for this sector.  Programmes are intended to cover the needs of all library staff and ANLTC has also been determined to maintain links with groups and organisations involved in staff development both nationally and internationally.  From 1995 to 1998, TOG and then ANLTC were co-ordinated by Agnes Neligan, from 1999 to 2000, ANLTC has been co-ordinated by Pauline Corrigan, and from 2000 by Lindsay Mitchell.

 

This 5-year review aims to summarise the activities of ANLTC to date, and to recommend the way forward for co-operative staff development activities and training programmes.

 


2          Training Courses

 

Training courses are run by ANLTC for the staff of the CONUL Libraries.  If all places in a course are not filled, they may be offered to other libraries.

 

Applications to attend a course must be ‘signed off’ by the local ANLTC coordinator to indicate that the application has been approved internally.  Participants evaluate the course they have attended and these evaluations are reviewed by ANLTC in order to ensure that quality is maintained and that courses are relevant to the work of the participants.  Courses are proposed each year by ANLTC members based on perceived needs within their organisations.

 

A total of 815 participants have attended ANLTC courses for a total cost of £36,230,  representing an average of £44 per person.

 

It should be noted that course participants who need to travel have been accommodated in student residences whenever possible.  Recently, ANLTC has endeavoured to run one-day courses which do not require overnight accommodation.  In 1999, ANLTC was in a position to subsidise course fees to a considerable degree.

 

The following list summarises ANLTC courses run from 1996 to 2000.  Attendance is given in brackets following the title of each course.  Two courses have been funded by the E.U. and run under the auspices of the IUTN: Financial techniques and skills for librarians (1998) and Training the Trainers (1998).  Full course information is reproduced in Appendix 8.1.

 

1996                Disaster planning workshop (26)

Presentation and teaching skills for librarians (14)

Assessing client needs in academic libraries (25)

Career development workshop for library staff (17)

Career development workshop for library staff(12)

Building on softer skills (22)

Building on softer skills (16)

 

1997                Promotional literature and brochure design (18)

Building on the softer skills (19)

Book handling skills (15)

Reference skills (15)

Customer service skills (24)

Local history sources (25)

Quality is the key in customer satisfaction (17)

Supervisory skills for SLAs and LAs (12)

Supervisory skills for Sub-librarians and librarians (14)

Staff management awareness (Four parts) (43)

Study tour to QUB, Linenhall libraries (15)

 

1998                Demystifying the web (15)

Financial techniques and skills for librarians (20)

Advanced internet skills (14)

Project management (12)

Bibliographic software (14)

Stress management (14)

Personal effectiveness (17)

Local history sources (25)

Effective information skills (19)

Role of conservation in academic libraries (15)

Success at the reference desk (15)

Staff management awareness (9)

 

1999                Learning and Teaching (Edulib) (10)

Time management (19)

                  Putting your user education on the Web (16)

Problem solving/decision making (16)

Disability awareness training (15)

Presentation skills (15)

Learning and teaching in the electronic library (12)

Genealogical sources (19)

Team building (11)

Success at the reference desk (15)

Assertiveness – improving personal effectiveness (11)

Joint seminar with SALTCG, Glasgow (15)

 

2000                Care and handling of photographic collections (9)

Dealing with diversity (25)

Maps in libraries (16)

Marketing the academic library (15)

Statistics for librarians (16)

An introduction to HTML (9)

Problem solving / decision making (10)

                        Developing Information Skills Packages (13)

 

(Where numbers were not available, an estimate is given in italics.)

 

Several courses have been facilitated by staff members in the CONUL Libraries.  A number of courses have been re-run by individual libraries for a larger group of their own staff following positive feedback from the original course.

 


3          Co-operative links

 

ANLTC has endeavoured to maintain national and international co-operative links.  In particular, the University of Ulster and Queen’s University Belfast are full members of ANLTC and both host and attend courses.

 

Discussions have been held with the LIR Committee to ensure that there would be no overlap of IT training and there has been some preliminary discussion with IUISC in order to investigate training activities.  In September 2000, ANLTC was invited to be represented on the Standing Committee on Staff Training & Development – Public Library Service.

 

Links have been established with SALCTG, the Scottish Academic Libraries Training Co-operative.  Representatives from SALCTG met with counterparts from ANLTC in September 1998 to exchange experience and examine proposals for co-operation in areas of joint interest.  This resulted in a joint event in Glasgow in March 1999, focusing on the provision of library services from the perspectives of systems staff and subject staff.  The event also included visits to university libraries in the Glasgow area.  A reciprocal event, based in Dublin, is anticipated.

 

ARL, the Association of Research Libraries, has expressed interest in a study visit to Ireland as a result of a study visit made by members of ANLTC to the U.S. in 1998 (see 4.2).

 

 

4          Other activities

 

4.1       National Information Policy

 

In 1998, An Chomhairle Leabharlanna, as co-ordinators for the development of a National Policy on Libraries and Information Services, invited submissions from a range of stakeholders.  One of the major impediments nationally to training provision is sectoral funding which does not at present encourage cross-sectoral co-operation in this area.  As part of the preparation for this submission, ANLTC representatives met with Dr Mary Burke, head of DepLIS in UCD, to discuss the issue of further education.  The submission made by ANLTC to this process is included in Appendix 8.2.

 

4.2       Visits

 

            In 1997, ANLTC arranged a successful study visit to QUB.

 

In October 1998, three ANLTC co-ordinators undertook a study visit to the United States.  Harvard Libraries and Boston Library Consortium were visited and the participants attended a Facilitation Skills Institute course run by the Association of Research Libraries.  It was felt that information gathered during the visit to Boston Library Consortium might be particularly useful to consortial initiatives underway among some CONUL Libraries.  Links have been established with the staff development unit in Harvard libraries and a useful discussion on staff development took place with ARL representatives.  The report to CONUL on this study visit is reproduced in Appendix 8.3.

 

 

4.3       Staff exchange framework

 

In 1996, ANLTC developed a framework for a pilot staff exchange framework for library assistants.  It was felt that such a scheme would provide an opportunity for skill transfer, networking and exposure to alternative problem-solving approaches.  Reservations about the pilot scheme have been expressed by CONUL and it has not been implemented.  Two visits have taken place: two Library Assistants, from NUI, Maynooth and Dublin City University, visited the National Library of Ireland.  The details of the Staff Exchange : Pilot Scheme for Library Assistants scheme is reproduced in Appendix  8.4.

 

4.4       CONUL Library Assistant Bursary

 

In 1997, CONUL decided to award a biennial £500 bursary for a Library Assistant, group of Library Assistants, a visit or a training activity.  The organisation of the competition was undertaken by ANLTC.

 

The issue of a bursary for a Library Assistant undertaking the Telford / Scotvec Certificate in Library and Information Science was also progressed within ANLTC but changes to the accreditation of the course have resulted in the suspension of this proposal.

 

4.5       Directory of Trainers

 

ANLTC have evaluated a range of trainers, who have provided courses for ANLTC or other individuals and groups.  This information is freely shared and has been collated into a directory which is included as Appendix 8.7.      It should be noted that courses are run by Library staff, as well as external trainers, providing a valuable staff development activity in itself for internal course presenters.

 

 

5          Library staff survey

 

As part of this review of its activities, ANLTC devised a questionnaire to be distributed to the staff of member libraries.  Responses were received from 6  libraries and 71 staff.  Unsurprisingly, given that the majority of respondents were from Dublin, Dublin is the most popular venue for courses.  Weekdays in June, July, August and September are the most popular times to hold courses. A valuable range of comments, including suggestions for topics for future courses, was received.  The questionnaire and results are contained in Appendix 8.5.

 

 

6          CONUL survey

 

ANLTC has sought the views of CONUL Librarians in preparing this report. 

Responses were received from 7 of the 9 CONUL Libraries and the full set of comments is included in Appendix 8.6.  Many valuable suggestions were made regarding the range and type of course which should be run through ANLTC and also for improvements in communication and future strategies.

 

 

7          Recommendations

 

7.1       Training

 

(I)               IT training - plan to include in future programmes, in collaboration with other relevant groups

(II)              Management training – continue to offer management training

(III)            Information resources management (de-selection, new ways of acquiring materials, collection development in the electronic era) - need to plan a workshop which may include AGI.

(IV)           Best practice – need to develop framework for ‘exchange of experience’ to ensure that information about best practice in areas such as document delivery can be disseminated.  The pilot ‘exchange’ programme should be dropped and the purpose behind this programme should be realised through ANLTC developing a Best Practice stream within its annual programme.

(V)            Briefings – within the annual programme, an explicit strand of briefing events on topical and important areas needs to be developed.

(VI)           General skills (time management, presentation skills etc) – ANLTC will continue to offer a selection of these each year to assist with networking and also to ensure that individual libraries who may not be in a position to run in-house courses on such topics each year, will have an opportunity to send one or two staff to courses which are also being attended by other Library staff.

(VII)         Subject-based events – ANLTC will run more of these courses / workshops

(VIII)        Public Library sector – ANLTC has been invited to nominate a representative to the Standing Committee on Staff Training and Development – Public Library Service.  Joint seminars and cross-sectoral regional events will be examined.

(IX)           Intra-organisational cooperation – ANLTC will examine methods of training cooperation within the universities, e.g. with IT and AV/media sections and with established and emerging teaching and learning units.

(X)            Training needs analysis – ANLTC will examine the possibility of running another Training Needs Analysis event since the last one was held in 1994.

(XI)           Accredited courses – ANLTC will continue to monitor accredited courses (such as City & Guilds, NVQs).  CONUL will be asked to approach DepLIS regarding progress in developing in-service training / continuing professional development.

(XII)         Certificates for course participants – ANLTC will design and provide certificates for those completing ANLTC courses.

(XIII)        Evaluation – ANLTC will revise its course evaluation form to ensure that it is as effective as possible.

 

 

 

 

 

 

7.2       Communication

 

Although ANLTC has operated with the guidelines it was given in 1995, i.e. that it was not a CONUL Sub-group, it is recognised that communication between the two groups is essential.  CONUL has expressed concern about communication with ANLTC and a number of recommendations are made to ensure that this is improved.

 

 

(XIV)      Presentation - ANLTC Chair should make an annual presentation to CONUL on the group’s activities

(XV)        Programme consultation - CONUL Librarians will be formally consulted on the ANLTC annual programme during its planning stages

(XVI)      Programme - ANLTC will continue to formally send a copy of each year’s programme to CONUL Librarians

(XVII)     Web site – ANLTC will investigate providing information about its activities via a Web site.

 

 

7.3     Internal Library Issues

 

(XVIII)    Training Needs Analysis - ideally a training needs analysis should be undertaken in each Library on a regular basis in order to provide the most effective input to the ANLTC training programme.  ANLTC courses can be part of a Library’s staff development programme but will never provide for all training needs in any library.

(XIX)      Evaluation – ANLTC seeks course evaluations from course participants but each Library should consider the best way of evaluating the effectiveness of an individual’s attendance at any training course.

 


 

8                Appendices


 

Appendix 8.1

ANLTC Courses

 

 

 

 

 

DCU

NLI

NUIG

NUIM

QUB

RCSI

TCD

UCC

UCD

UL

UU

others

Total

 

1996

Disaster planning workshop

 

 

 

 

3

 

 

 

 

2

 

 

 

26

 

 

Presentation and teaching skills for librarians

UL

1

 

2

4

 

 

2

1

2

6

 

 

14

 

 

Assessing client needs in academic libraries

UCD

4

 

4

1

 

 

3

5

4

2

2

 

25

 

 

Career development workshop for library staff

TCD

3

 

 

 

1

 

7

3

3

 

 

 

17

 

 

Career development workshop for library staff

NUIG

 

 

6

 

 

 

 

 

 

6

 

 

12

 

 

Building on the softer skills

NUIM

2

2

 

8

 

 

2

 

6

2

 

 

22

 

 

Building on the softer skills

NUIG

 

 

10

 

 

 

 

3

1

2

 

 

16

 

1997

Promotional literature and brochure design

NUIM

4

2

2

5

 

 

1

 

3

1

 

 

18

 

 

Building on the softer skills

NUIG

3

 

4

1

 

 

5

1

3

2

 

 

19

 

 

Book handling skills

TCD

 

 

3

4

 

 

 

 

 

2

 

 

15

 

 

Reference skills

TCD

 

 

 

1

 

 

 

 

 

 

 

 

15

 

 

Customer service skills

RCSI

 

 

4

4

 

 

 

 

3

3

 

 

24

 

 

Local history sources

NLI

1

3

4

4

 

2

5

1

3

2

 

 

25

 

 

Quality is the key in customer satisfaction

NUIG

 

 

6

1

 

 

1

1

2

6

 

 

17

 

 

Supervisory skills for SLAs and LAs

UCD

3

1

 

2

 

 

2

 

3

 

 

 

12

 

 

Supervisory skills for Sub-librarians and librarians

UCD

 

2

2

7

 

 

 

 

3

1

 

 

14

 

 

Staff management awareness Part 1

UCD

2

1

2

1

 

 

3

2

6

3

 

 

 

 

 

Staff management awareness 1(Four part course)

 

 

 

 

 

 

 

 

 

 

 

 

 

43

 

 

Study tour to QUB, Linenhall libraries

DCU

 

 

 

3

 

 

 

 

2

 

 

 

15

 

1998

Demystifying the web

DCU

 

 

 

1

 

 

 

 

3

 

 

 

15

 

 

Financial techniques and skills for librarians

UCD

 

 

1

2

 

 

 

 

2

 

 

 

20

 

 

Advanced internet skills

UCC

2

 

 

1

 

2

4

 

4

1

 

 

14

 

 

Project management

NUIG

 

2

3

1

 

 

 

 

2

2

 

2

12

 

 

Bibliographic software

UCC

2

 

 

2

 

 

 

4

4

2

 

 

14

 

 

 

 

DCU

NLI

NUIG

NUIM

QUB

RCSI

TCD

UCC

UCD

UL

UU

others

Total

 

 

Stress management

UCD

 

 

2

2

 

 

2

2

5

1

 

 

14

 

 

Personal effectiveness

RCSI

 

 

 

1

 

 

 

 

10

 

 

 

17

 

 

Local history sources

NLI

1

 

 

4

 

2

6

4

7

1

 

 

25

 

 

Effective information skills

NUIM

3

 

 

3

 

2

4

 

7

 

 

 

19

 

 

Role of conservation in academic libraries

TCD

 

 

 

2

 

 

 

 

4

 

 

 

15

 

 

Success at the reference desk

QUB

 

 

 

3

 

 

 

 

2

 

 

 

15

 

 

Staff management awareness 2

UCD

 

 

1

2

 

 

1

2

3

 

 

 

9

 

1999

Learning and teaching (Edulib)

UCD

 

 

 

3

 

 

 

 

 

2

 

 

10

 

 

Time management

UCC

3

 

 

1

 

 

8

 

3

3

 

 

19

 

 

Putting your user education on the web

UCC

4

 

 

1

 

 

4

 

4

1

2

 

16

 

 

Problem solving /decision making

NUIG

2

3

2

3

 

 

2

 

3

1

 

 

16

 

 

Disability awareness training

TCD

 

 

 

3

 

 

 

 

4

 

1

 

15

 

 

Presentation skills

DCU

 

 

 

3

 

 

 

 

1

 

 

 

15

 

 

Learning and teaching in the electronic library(Edulib)

UCD

 

 

 

3

 

 

2

 

3

 

 

DTI–3

KI–1

12

 

 

Genealogical sources

NLI

1

 

3

5

 

2

 

3

4

1

 

 

19

 

 

Team building

UL

 

 

1

2

 

2

 

 

4

4

 

 

11

 

 

Success at the reference desk

QUB

 

 

 

2

 

 

 

 

4

 

5

 

15

 

 

Assertiveness – improving personal effectiveness

NUIG

3

 

1

2

 

 

1

 

3

1

 

 

11

 

 

Joint seminar with SALTCG, Glasgow

TCD

 

 

 

2

 

 

 

 

1

 

1

 

15

 

2000

Care and handling of photographic collections

NLI

 

 

 

1

 

 

5

 

3

 

 

 

9

 

 

Dealing with diversity

NUIG

1

 

11

3

 

1

 

3

2

3

1

 

25

 

 

Maps in libraries

UCD

 

3

2

3

 

 

1

2

3

 

 

EPA-1 DIT-1

16

 

 

Marketing the academic library

TCD

 

 

4

6

 

 

 

 

4

 

 

 

15

 

 

Statistics for librarians

UCD

 

 

1

3

 

 

 

 

16

 

 

 

16

 

 

An introduction to HTML

NUIM

2

 

 

2

 

1

 

 

3

1

 

 

9

 

 

Problem solving /decision making

UL

 

 

 

5

 

1

1

 

1

2

 

 

10

 

 

Developing Information Skills Packages

UU

 

 

 

 

 

 

 

 

 

 

 

 

13

 

 

Note: In cases where numbers of applicants were not available, an average estimate is given in italics

 

 

 

 

 

 

 


 

Appendix 8.2

National Information Policy Submission

 

National Policy on Libraries and Information Services

 

Submission from ANLTC

 

 

Introduction

 

The Academic and National Library Training Co-operative was founded in 1995.   Our aim is to identify training needs within the academic and national libraries which will form the basis of an ongoing co-operative training and development programme.   This training will supplement each institution’s own programme and, through joint group consultation, will aim to offer a wide range of training opportunities to relevant groups of libraries and library staff at an economical rate1 .

 

To date, 32 courses have been run and over 400 staff, north and south, have participated in these courses.  In the national and university library sector, there are some 550 (fte) or approximately 700 people.

 

The impetus for the establishment of the ANLTC resulted from the need to train staff to deal with changes in higher education, such as research activity, the changing  student profile (including lifelong learning) and changes in teaching and learning methodologies.  In addition the group has recognised that in ‘this environment of change, the establishment of an ethos of staff training and development [should be done in such a way as to] naturally encourage staff to take greater responsibility for their own personal development’2 .

 

Following the needs analysis carried out within our own institutions, staff development and training needs at the present time fall into two main categories:

 

·       training needs related to the use of information and communication technologies

·       training needs of staff faced with changing roles (e.g. managerial skills, team working and communication, information skills training for users, multiskilling)

 

It is significant to note that our work to date complements the expected benefits of developing a National Policy on Libraries and Information Services.


Issues

 

The co-operative training programme provided by ANLTC has been successful to date in addressing some of the needs of library and information workers within its sector in Ireland.  It has been supported in this role by moves within the relevant institutions towards the development of staff development policies, the analysis of training needs and the provision of a targeted set of training initiatives.  However, nationally and institutionally, there are gaps in training provision and staff development policies.  In addition it will be problematic to develop a national staff development model in the context of different funding sources for different sectors.

 

The following issues are our main concern and we look forward to them being included in the final report.

 

Training Framework

 

Issues

Recommendations

·       lack of institutional policy

·       lack of staff development officers within the libraries themselves

·       lack of course provision (demand exceeds supply - ANLTC courses currently offered only to narrow sector)

·       lack of professional body with coordinating role leading to lack of continuity and commitment

·       lack of resources

·       lack of current information on library and information services training nationally

 

·       that staff development and training policies be established within each institution

·       that each library appoint a senior member of staff as a staff development officer

·       that a national training body and centre should be established - we recommend that UCD DepLIS be given this role, given that it is an accredited organisation with an established teaching and research role

·       that there be a commitment of a specific staff training and development budget as a percentage of the overall Library/Information Service budget

·       that a national survey of training be commissioned and the results published

 

Staff Development

 

Issues

Recommendations

·       lack of staff opportunity

·       lack of recognition for accredited training programmes

·       lack of library research activity

 

·       that a national academic grading and pay structure be established

·       that there be a reward for successful completion of accredited courses

·       that institutions should encourage staff to become active in this area and that there be a reward structure for research activity and national seed funding for library research

We would welcome the opportunity to discuss these issues further.

Appendix 8.3

U.S. Study Visit Report

 

ANLTC study tour to Boston and Washington, October 1998 : Report

 

 

 

Participants:    Pauline Corrigan

                        Agnes Neligan

                        Lindsay Mitchell

 

Itinerary:          5 October 1998           10:00 - 17:00   Harvard Libraries

                        6 October 1998           10:00 - 14:00  Boston Library Consortium

                                                            16:00               depart Washington

                        7 October 1998           09:00 - 17:00  Facilitation Skills Workshop

                        8 October 1998           09:00 - 17:00  Facilitation Skills Workshop

                        9 October 1998           09:00 - 12:00  Facilitation Skills Workshop

                                                            13:00 - 16:00   Meeting with ARL

 

Costs:             $420 Workshop fee x 3 = $1260

                        (All travel and subsistence paid by participants’ organisations or

personally)

 

 

1          Report on visit to Harvard Libraries         5 October 1998

 

10:00  Introduction

 

Mary Beth Clack, Staff Development Officer

Jeffrey Horrell, Associate Librarian for Collection Development

 

Jeffrey gave an overview of Harvard College Library and its very complicated management structure of library and staff committees.  The number and variety of libraries made communication very difficult.  The library serves 18,000 students and has a staff of 450 FTEs plus 1,000 casual staff.

Some of the current issues they are addressing were covered:

1. Duplication.  Due to the rising cost of journals a major cancellation programme has been embarked on.

2. Over one million volumes are in store and they plan to scan title-pages of books and journals and then use Ariel software to deliver texts directly to the requester. Photocopying and lending will become obsolete.

3. A major project is the renovation of the Widener stacks due to begin in January 1999 at a cost of between $25million and $40 million.  Three planning groups and a number of sub-groups have been working on this for two and a half years. This is seen as a major training initiative.

4. A new system - DRA’s Taos system - has been selected to replace DRA’s current system, known in Harvard as Hollis.  It is expected that productivity will be reduced during implementation as is also the expectation at the Library of Congress.

 

 

 

 

10.30 - 11.30 Electronic resources

Ivy Anderson, HUL Co-ordinator for Digital Management

 

Ivy was employed by the university under a five year contract to progress their Digital Initiative Project, costing $12m for infrastructure and $5m for demonstrator projects.  Resources will be evaluated and digital finding aids developed.

Because of the size and complexity of the institution a database was being developed to track information on electronic resources throughout the university including licences, subscriptions etc.  Elimination of duplication was a main concern.

HCL is part of the North East Research Libraries Co-operative which has 17 members.  Cost sharing of electronic services is one of its principal objectives.  A full-time member of staff was recently appointed to further this objective, the cost of the post being shared by the members.

Hitherto any college library could purchase a service. A new model - allocating cost based on usage was being introduced.  The initial cost being put up and/or shared by interested parties.  The quality of products is evaluated by reference librarians. Duplication is being eliminated though several versions of a product are provided if users demand them - Medline for example.

There is no central university computing services.  Each college had its own staff and operates its own network which can make things very complicated.

 

 

12.00 - 1.15 Working lunch

Laura Farwell Blake, HCL Steering Committee on Staff and Organizational Development

Members of the Widener Stacks Renovation Training Working Group

Murray Barsky (Widener Cataloging Services), Michael Blake (Head of Reference, Cabot Science Library), Gregory Finnegan (Associate Librarian for Public Services and Head of Reference, Tozzer Library).

 

Discussed were the traffic problems in Boston; flexible hours - staff could begin at 7.00 and finish at 3.00 - no problems were reported.

Good working conditions meant a low staff turnover therefore few promotion prospects existed.  The size of the institution made communications very difficult and lots of time is spent at meetings.

 

 

1.30 - 2.30 Allocating staff for electronic resources work

Diane Garner, Librarian for the Social Sciences

 

This library provides electronic numeric data to the university. It also supplies a GIS service and maintains a comprehensive web site on the environment.  A computer expert is employed.  No extra funding has been provided for these services but the library was happy to provide them as it thought it was a good thing for its image.

 

 

3.00 - 4.00 Electronic reserves

Heather Cole, Librarian of the Hilles and Lamont Libraries

 

Electronic reserves was only a pilot project and it had not been decided whether to continue or not.  Lamont is an undergraduate library  and 60% of the stock is undergraduate material.

Some of the issues discussed:

1. Copyright - a major problem. Of the 193 articles put up in 1998, 157 required copyright clearance.  This had to be obtained each semester and is only being granted because of the pilot nature of the project.  Even exam papers which contain substantial quotations must be copyright-cleared.  Harvard had to be very careful in this matter.

2. Extra staff had to be provided and overall the service was very expensive to provide.

3. The technology was not fully developed and must be tinkered with constantly.

4. User satisfaction was split in thirds - one happy, one not happy and one indifferent. In particular students were very intolerant of quality of images and printing.

(However, statistics proved it to be heavily used).

5. The service was only provided outside the library.

 

 

4.10 - 5.00 Electronic texts and services

Michael Fitzgerald, Electronic Texts Librarian

 

CDs are no longer networked and the Silver Platter service had been cancelled.  CDs are only purchased where a web version does not exist.  All databases are well displayed on Hollis by title and subject and indicating the provider - Medline Ovid, Medline FirstSearch etc.

There was concern over aggregator services which could drop databases without warning - UMI had withdrawn from the LEXIS/NEXIS agreement.

The most heavily used database is Academic Index (120,000) followed by Electronic Reserves (108,000).

 


2          Report on the discussions with Boston Library Consortium Executive

Director, Hannah Stevens                  6 October 1998

 

The Boston Library Consortium is housed in the Boston Public Library building, one of the members of the Consortium.

 

·         The BLC is 28 years old, is a legal entity, incorporated since 1977.  There are over 500 library consortia listed in the ALA directory.

 

·         The BLC has had a central staff for 22 years of its existence, currently a full-time executive director, with a full-time librarian, a half-time business officer and part-time administrative assistant.

 

·         The call to form a consortium came from the Academic Deans of 4 universities, Boston University, Boston College, Tufts and Brandeis University.  The Deans brought the library directors together.  There are now 16 members, mostly Massachussetts based, excluding Harvard University (belongs to the Northeastern Consortium), but including Brown University.

The Boston Public Library is considered a major research library second only to Harvard in size of collections, with 6 million volumes.

 

·         Membership of the consortium is by invitation. Hannah Stevens believes that they have reached a critical number with 16 members; to join the consortium a prospective library would have to add some unique resources.

 

·         Dues are $22000 per annum

 

·         Each year there is an international Coalition of Library Consortia, which is attended by NESLI, SCONUL representatives as well as product suppliers!  The suppliers tend to listen to this group rather than individual libraries or consortia.

 

·         Constitution of BLC –

 

There is a Board of Directors, the library directors who meet quarterly.

Each Institution signs off the membership, so there is institutional responsibility and accountability when funding is needed.

Standing committees which are representational, 1 per institution, meet monthly (acquisitions, systems, staff development etc.)

Noted that there is an additional drain on staff time with involvement in a consortium.

 

The activities of the consortium include:

I.                Consortium card program

II.              Union list of serials

III.             Co-operative storage facility project

IV.           Collection Development program

V.             Negotiations for electronic resources

VI.           Staff development

VII.          Virtual catalogue and patron file project

 

 

 

 

I.             Consortium card program

 

This enables borrowing across the consortium. It used to be limited to faculty and Ph.D students but is now extended to undergraduates.  This means allowing borrowing across 7 different library systems!  9,000 cards were issued last year, there are over 100,000 potential borrowers in the consortium.

 

ll.         Union list of serials

 

This is housed on an Innovative Interfaces system, hosted by Boston University.

 

lll.        Co-operative storage facility

 

Plans are being drawn up to provide a co-operative storage facility which would be serviced by the Consortium.  This would require financing from all members (or from those who wished to participate).  Minimal preservation activities are proposed. It will be based on the Harvard Depository model.  Estimated costs are $5 million.

 

lV.        Collection Development Program (for print- based materials)

 

Not always successful, however, libraries have to sign an agreement not to cancel something they have undertaken to keep

 

V.         Negotiations with electronic suppliers for web-based products

 

This appears to be a strength of the BLC approach.  The consortium Executive Director negotiates on behalf of interested members, has expertise in contracts, licensing, collecting monies from interested partners.  Noted that these types of new skills are becoming more necessary for librarians to acquire, alongside the traditional skills.  The consortium will only negotiate for web-based products (databases, e-journals etc) they will not deal with networked CD-ROM products.

 

Vl.        Staff development

 

The Consortium runs workshops, seminars etc. for member staffs.  They run a “Directors series” regularly to introduce staff to new concepts, with invited speakers.    A recent event was on Z39.50!

It appears that none of the universities have organised training programmes. The consortium conducted a survey to find out what is needed within the member libraries.  The result is very similar to the ANLTC programme.  [Hannah Stevens was most impressed with the ANLTC programme!]


Vll.       Virtual catalogue and patron file

 

This is a new project, which is linked to the remote storage project. It is built on CPS URSA software “patron initiated direct borrowing”.  Users will also be able to use their own institution’s library card when borrowing from any of the participating libraries.

The remote facility would supply items using Ariel or fax, direct to the borrower. Ariel is an RLG internet copying project.

 

At this point, we were joined by Bob Gerrity, Co-ordinator Metro Boston Library Network at the Boston Public Library.

 

We discussed converged help-desks, whether there was a successful model, in their view.

The Brandeis model was quoted – where graduate students staff a converged help desk, and reference librarians were available by appointment only.  At Boston College they have “roving information staff” who tour the library ready to help users wherever they need help.

 

Convergence was not a term they were very familiar with, their systems departments seem to run quite independently of a “Computer Centre” for example at BPL, there systems department has both technical network staff, and they also have support staff working directly with

a)                     reference librarians

b)                     technical services

c)                     administrative staff.

 

We also discussed budgetary re-allocation, whether the funds traditionally reserved for print materials was now split to cover electronic resources, or whether additional funds had been made available.

One of the issues facing the consortium is whether the consortium has a role in maintaining print subscriptions of behalf of the members, allowing the members to re-channel resources to additional electronic products.  Overall there is a reluctance to cancel print for electronic at this time.

 


3          Report on the Association of Research Libraries Facilitation Skills Institute 

7 - 9 October 1998

 

 

The Facilitators for this training programme were Kathryn Deiss (ARL/OLMS Senior Program Officer for Training and Leadership Development), DeEtta Jones (ARL Program Officer for Diversity) and Melanie Hawks (ARL/OLMS Training Intern).

 

Twenty library staff, from academic and government libraries, participated in the event which ran from 09:00 - 17:00 on Wednesday and Thursday and from 09:00 - 12:00 on Friday.

 

The theory underlying the workshop is related to the management trend away from a command and control approach to a more facilitative approach which recognises that expertise is dispersed among many people and that the workforce is more educated/sophisticated than it used to be.  This shift brings with it a need for change in approach by managers and leaders.

 

The programme covered the following topics:

 

·       Adult learning styles

·       Practical considerations when facilitating a group, including room layout, equipment, preparation, icebreakers, body language

·       Facilitator roles, including pure facilitation and leader/facilitator (the latter role was discussed throughout the workshop as it is the role which many participants play in reality)

·       Working Groups and Teams - definitions

·       Tools and Techniques, which were broadly defined as either divergent (brainstorming, nominal group), convergent (decision matrix, multi-voting, ease/impact model) or hybrid (force field analysis, fishbone diagram, affinity diagram, slip card writing, brainwriting, mind mapping).  Much of the workshop was devoted to giving participants opportunities to use many of these techniques and to clarify when to use particular tools with a group.

·       Meetings - roles members play and handling disruptive behaviours, consensus building

 

An excellent workbook, including bibliography was used during the workshop and participants also received a copy of one of the recommended texts: How to Lead Work teams: Facilitation skills  by Fran Rees (Jossey-Bass/Pfeiffer, 1991).

 

 Feedback on the workshop from participants was very positive.  It was a practical event and the opportunity, not only to use, but to understand when to use, the various tools and techniques was particularly valuable.

 

 

4          Report on Meeting with ARL          9 October 1998         

 

ARL provided a working sandwich lunch to discuss their work.  In attendance from ARL were:

 

Duane Webster, Executive Director

Kathryn Deiss, Senior Program Officer for Training and Leadership Development

Maureen Sullivan, Organizational Development Consultant

DeEtta Jones, Program Officer for Diversity

Patricia Brennan, Program Officer

Melanie Hawks, Training Intern

 

The aim of the Association of Research Libraries is to develop and increase the resources and usefulness of research collections in North American libraries.   Membership is by invitation only and includes 121 major research libraries.

 

ARL supports its libraries by it involvement in a range of activities in the following areas:

 

            Scholarly communication

            Access to research resources

            Collection development

            Preservation

            Technology

            Staffing

            Management

            Performance measures

           

Its Office of Leadership and Management Services offers a number of training courses and it also provides consultancy services on site to libraries - not just ARL members - in areas such as strategic planning, structural re-organisation, work re-design, job reclassification schemes etc.  Recent examples of consultancy include work with Brown University (facilitating organisational change), Harvard (management training), Johns Hopkins (preparing for diversity and facilitative leadership), New York Public Libraries, University of Houston and University of Maryland (strategic planning).

 

Trends which can be detected in US libraries include: changing/disappearing reference services, outsourcing, the professionalisation of library assistant work, librarians increasingly being involved with planning, purchasing, promotion and teaching.

 

ARL expressed an interest in a study visit by some of their training and consulting staff to Ireland in Autumn 1999.  If this is feasible, they would be available to run training events, give talks, work with any individual organisations who would like to use their expertise.

 

See http;//www.arl.org for more information about ARL.
Appendix 8.4

Staff Exchange Framework Procedures

 

Academic and National Library Training Co-operative

 

Proposal for a pilot staff exchange scheme for Library Assistants

 

 

1.    Introduction

 

The recently-formed Academic and National Library Training Co-operative* is interested in assessing the level of interest in and the feasibility of a staff exchange scheme between its members and seeks comments and support for a pilot scheme from CONUL.

 

It is felt that this such scheme would provide a number of benefits to Library services, including:

 

·       unique opportunity for transfer of skills between participants and between libraries

·       building of network of contacts at Library Assistant grades

·       insight into common workplace issues and problems/solutions

·       confidence-building for participants

 

2.    Pilot scheme: operation

 

2.1 Timescale

 

A staff exchange would consist of one week spent in the equivalent department in another Library in the Co-operative.  Ideally, the exchange would take place outside academic terms for academic libraries.

 

2.2 Participants

 

     Participation in the pilot scheme would be to open Library Assistants grades only.  The grades and categories of Library Assistants who would be invited to express interest should be a matter of local judgement in each Library, as would the number of staff who will be supported by each library.

 

 

________________________________________

 

* The following Libraries are represented on the Co-operative

 

 

Dublin City University

National Library of Ireland

Royal College of Surgeons in Ireland

St.Patrick’s College Maynooth

Trinity College Dublin

University College Cork

University College Dublin

University College Galway

University of Limerick

2.3 Methodology

 

Departments Heads/Supervisors would be briefed on the pilot scheme in advance by their ANLTC representative.

 

Following the briefing, each Library Assistant will be invited to complete a questionnaire (draft enclosed) and, if they are interested in taking part, they will be asked to discuss the feasibility of their participation with their Department Head/Supervisor before returning the questionnaire.

 

Once all responses have been received, the Committee will examine them for possible ‘matches’, although it will also be possible for a Library to host a participant without exchanging an equivalent staff member.  While every effort will be made to facilitate those who express interest in staff exchange, the final decision will rest with the Department Head/Supervisor.

 

 

2.4 Finance

 

     Depending upon local practice, each participant would be subsidised or fully funds by their home organisation (some organisations have a standard subsistence rate while others refund expenses).

 

 

3 Pilot scheme: evaluation

 

In the questionnaire, each applicant is asked to detail both the benefits/skills they hope to gain from the experience and also the benefits/skills which they hope to pass on to the host Library.

 

Prior to participating in the scheme, the applicant’s Department Head/Supervisor should clarify any additional goals/outcome which the exchange is expected to achieve, and also that there will be evaluation of the benefits of the exchange.

 

A follow-up questionnaire will be distributed to each participant and each Department Head/Supervisor in both the originating and host Library.  The results will be collated by ANLTC by September 1997.  An assessment report will be prepared in October 1997, following which a decision will be taken on whether to continue/modify/expand the scheme

 

 

 

 

 

 

 

 

ANLTC February 1996

 

 

 

Academic and National Library Training Co-operative

 

Draft Discussion Document

 

Version 2: February 1996

 

Staff Exchange : Pilot Scheme for Library Assistants

 

 

Introduction

The recently-formed Academic and National Library Training Co-operative* is interested in assessing the level of interest in these Libraries for a staff exchange scheme

A staff exchange would consist of one week spent in your equivalent department in another Library in the co-operative.

 

This pilot scheme will focus on the staff exchange interests of Library Assistants and to help the Committee to examine the feasibility of such a scheme, we would be grateful if you would complete this questionnaire and return it to xxx by yyy.  If you are interested in participating in the scheme, you should discuss the feasibility with your Department Head/Supervisor before returning the questionnaire.

Once all responses have been received, the Committee will examine them for possible ‘matches’, although it may also be possible for a Library to host a participant without exchanging an equivalent staff member.  Every effort will be made to facilitate those who express interest in a staff exchange and the final decision will rest with your Department Head/Supervisor.

________________________________________

 

 

 

 

 

 

 

 

 

 

 

* The following Libraries are represented on the Co-operative

 

Dublin City University

National Library of Ireland

Royal College of Surgeons in Ireland

St.Patrick’s College Maynooth

Trinity College Dublin

University College Cork

University College Dublin

University College Galway

University of Limerick

 

[insert here name of Library]

 

1.                                 Name

                                    Job Title

                                    Department

                                    Number of years in current job

                                    Number of years in this Library

 

2.                                 Are you interested in a staff exchange, as described in the Introduction above?

                                    Yes

                                    No

If No, you need not answer any more questions.  Simply return this questionnaire to xxx.

If Yes, please complete the remainder of the questionnaire:

 

3                                  Have you discussed the feasibility of taking up this option with your Department Head/Supervisor?

                        If yes, when are the most suitable times for you to participate in a staff exchange of one weeks duration?

                                    January

February

March

April

May

June

July

August

September

October

November

December

 

 

 

 

 

 

 

 

 

 

4.                                    What benefits/skills do you hope to gain from this experience?

 

                        __________________________________________________

                        __________________________________________________

                        __________________________________________________

 

5.                                         What benefits/skills do you hope to pass on to the host Library?

                       

                        ___________________________________________________

                        ___________________________________________________

                        ___________________________________________________

 

6.                                 Which of the following Libraries would you like to visit as part of a staff exchange scheme - please prioritise (1,2,3 etc)

                        Dublin City University

National Library of Ireland

Royal College of Surgeons

St Patrick’s College Maynooth

Trinity College Dublin

University College Cork

University College Dublin

University College Galway

University of Limerick

 

 

 

 

Thank you for completing the questionnaire.  Please return it to:__________________

by: _______________________________

 

 

 

 

 

 

Appendix 8.5

Library Staff Survey Results

Questionnaire:                           anltc

Academic and National Library Training Co-operative

 

 

Library staff questionnaire: attendance at ANLTC courses

 

ANLTC has been co-ordinating and organising courses for library staff since 1995, and the Committee is carrying out a review of recent programmes to determine their relevance and establish other training needs. To assist us in designing future training programmes, we would be grateful if you could answer the following questions.

 

Name:

 

 

 

Library:

 

 

 

1.   Have you ever attended an ANLTC course?

YES

 

NO

 

(i)                   How many ANLTC courses did you attend before 1999?                                                                 ...........................

(ii)                  Did you ever apply for a course before 1999 and fail to get a place?                                               ...........................

(iii)                 Approximately how many times was this because:                                               

a.        the course was oversubscribed?                                                                                                         ...........................

b.        you did not get approval from your employer?                                                                                      ...........................

(iv)                For each of the courses offered in 1999, please tick the boxes to indicate whether you applied, whether you attended, and (if applicable) why you did not apply.

 

applied

attended

If you did not apply, why not?

 

 

 

date

venue

topic

cost

other (specify)

Time management
(UCC, March)

 

 

 

 

 

 

 

Putting your user education on the web (UCC, March)

 

 

 

 

 

 

 

Problem solving / decision making (NUIG, April)

 

 

 

 

 

 

 

Disability awareness
(TCD, April)

 

 

 

 

 

 

 

Managing change
(UU, May)

 

 

 

 

 

 

 

Presentation skills
(DCU, June)

 

 

 

 

 

 

 

Learning and teaching
(UCD, June)

 

 

 

 

 

 

 

Genealogical sources
(NLI, June)

 

 

 

 

 

 

 

Team building
(UL, July)

 

 

 

 

 

 

 

Success at the reference desk (QUB, August)

 

 

 

 

 

 

 

Assertiveness
(NUIG, September)

 

 

 

 

 

 

 

ANLTC/SALCTG workshop in Glasgow (July)

 

 

 

 

 

 

 

(continued overleaf)

 

6.         What course or courses would you like to see offered in the future?

 

Suggested topic(s)

 

 

 

 

 

 

 

 

Suitable location(s)

 

 

 

 

 

 

 

 

Most suitable times
(of the year and/or of the week)

 

 

 

 

 

 

 

7.    Have you maintained contact with anyone from another

 

 

 

 

library whom you met through an ANLTC course?

YES

 

NO

 

8.   Do you have any other comments on ANLTC courses?

 

 

 

 

 

 

 

 

 

Results of this survey will be made available to all participants.

Thank you for your help.

 

 

 

Please return this form to your local ANLTC contact by Friday 3 September 1999

 

 

 

 

 

 

 

 

 

 

ANLTC survey results 1999

 

71 responses (MAY, NUIG, RCSI, UCD, UL, UU)

 

53 have attended an ANLTC course

18 have not attended an ANLTC course

 

44 attended a course before 1999

27 did not attend a course before1999

 

Number of courses attended by 44 who did attend before 1999:

range = 1 to 9

median = 2

mean = 2.6

 

38 did not fail to get a place on a course before 1999

17 have failed to get a place before 1999

 

20 have kept in touch with someone from another library

34 have not kept in touch

 

 

 

Attendance at 1999 courses

 

 

 

 


Venues

 

UU                                          UUC

UU                                          Belfast or Dublin

UU                                          Belfast or Dublin

UU                                          Belfast or Dublin

UU                                          Belfast or Dublin

UU                                          Dublin is OK

UL                                           Limerick

UL                                           Limerick or Cork

UL                                           Dublin city centre

UL                                           Limerick, Dublin or Cork

UL                                           Dublin

RCSI                                      Dublin

NUIM                                      not UCD

NUIM                                      Dublin or Galway

NUIM                                      Dublin or Maynooth

NUIM                                      Anywhere

NUIM                                      Dublin or Maynooth

NUIM                                      Dublin or Maynooth

NUIM                                      Dublin or Maynooth

UCD                                       Dublin

UCD                                       Dublin not Maynooth

UCD                                       Dublin

UCD                                       Dublin

 

 

Months and Days

 

January

February

March

April

May

June

July

August

September

October

November

December

YES

6

6

6

9

8

30

22

21

11

2

3

3

NO

 

1

1

 

1

 

 

1

3

2

2

1

 

 

Saturday

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

 

 

 

 

Yes

 

 

5

6

6

6

7

No

1

1

 

 

Vary the day of the week         1

 

Vacation or inter-semester                                        7  

Good to spread courses through the year                 1

 

I took “summer to mean June/July/August


Comments

 

Enjoyable / worthwhile / useful

13

ANLTC /SALCTG very successful

1

Good forum for meeting colleagues

10

Need to balance needs of new staff vs needs of those who have already attended ANLTC courses

1

Contribute to a more effective working environment

1

Presentation skills course was great

1

Should provide annual report

1

Great opportunity to meet colleagues, and to visit other colleges

1

Homegrown courses (e.g. ref. desk QUB) are excellent - should focus on using in-house trainers

1

Quality of presentation high

1

Good for developing personal and communication skills required to develop services

1

 

 

Problems mentioned

 

date of course in brochure was TBA - never confirmed

2

don’t use the same external trainers too often

1

problem of people travelling - means late start and early finish

2

wide mix of staff - junior and senior - can be inhibiting

1

problem finding time to attend

3

some material too theoretical

2

most course aimed at management level - many staff inhibited from applying

1

timetable should be available earlier

1

duplicate inhouse offered by UU

3

courses not well advertised or promoted

1

problems getting to distant venues

1

one-off courses not as useful as ongoing training in particular topics

1

need less Americanised content - more of an Irish slant

1

time management and ref. desk courses need to be run as local courses, for all staff

1

 


Suggestions for topics

 

General Comments

Its good to repeat courses that have already been run

Its good to run a course in several different locations

Visits to libraries - including further afield - beyond Glasgow

 

1

1

2

 

Management

More management issues / managing an information service / effective work practices

Managing change

Project manager

Management of human resources

Recruitment / selection / interviewing / appraisal

Supervisory skills

Team building

Employment law

Internal communication

Workflow in a department

Financial management / budgeting

Performance issues

Report writing

Negotiating

Benchmarking - best practice

Effective meetings / chairing a meeting

 

5

1

1

2

2

1

1

2

1

1

3

1

1

1

2

3

 

Personal skills

Personal effectiveness

Dealing with user problems / difficult people

ANLTC could provide advice on personal career plan

Creativity in the library / information setting

Assertiveness skills

Time management

 

1

2

1

1

1

6

 

Technical / IT

Cataloguing of electronic material

Demystifying the web / development on the web

Information technology

Electronic sources/  resources

Computer skills - troubleshooting / downloading / NT / different file format / Excel and Access

Statistics for librarians

Ergonomics of computer use - avoid eyestrain, backstrain, wriststrain

Advanced web page creation

New technology - e.g. reprography, hands on

Using the web to teach library / archive presentation(?)

 

1

2

1

6

3

2

1

1

2

1

 

User services

Communication / marketing/ PR / presentation skills / promotional literature

Customer services / customer needs analysis

Teaching / training / planning user education at point of need / classes on electronic resources

 

4

3

5

 

Specific library issues

Collection development / resource building

Genealogy

More on local history - suggestion VISITS to libraries and archives

“Dealing with difference” - foreign students/ disabled students-PRACTICAL course

Advanced reference work

Innovations: What’s happening in the library world? Explain the acronyms

Library / information support for distance learning

Document delivery - the future

Law section

Something relevant to day-to-day work in the library

 

1

1

3

3

4

3

1

1

2

2

 

Appendix 8.6

CONUL Survey Results

 

 

Report on survey of CONUL librarians

 

Number of surveys posted:    9

Number returned                     7

 

1.         Topics –

1.1 “programmes reflect the training needs of your library?”

 

            most of the time          4

            some of the time         3

            not at all                       0

 

1.2 “topics which could have been included?”

 

-           More IT courses, specifically Internet and digital reference sources

 

-           Facilitation skills

 

-           More senior management training with focus on management skills

 

-                      Management/leadership techniques

 

-                      More on management – estimates, allocation, models etc

 

-           Deselection of stock

 

-           Deciding priorities against conflicting demands

 

-           Taking -charge -of -your -own continuing professional development

 

-           Career development

 

-           Interlibrary loans/document delivery

 

-           Copyright issues

 

-           Negotiation skills

 

-           Meetings management

 

1 response “the spread is excellent and those courses planned for 2000 are relevant.”


1.3 “topics which could have been excluded”

 

none should have been excluded - 5

 

Study tour to QUB etc. ANLTC to concentrate on training and development rather than exchanges of experience etc.

 

General areas such as time management, assertiveness, presentation skills etc. – best handled at local level for larger groups

 

2. Communications

 

2.1 “How effective are communications between you and ANLTC?”

 

Very effective              3

Partially effective         3

Not effective                1

 

 

2.2 “what improvements …. In communications between ANLTC and CONUL?”

 

-           Some joint assessment of overall needs

 

-           Some dialogue in preparing the annual programme

 

-           CONUL could be asked to submit suggestions for courses              - 2 responses

 

-           Better local communications between ANLTC representative and Librarian

 

-           Much stronger link should be established between ANLTC and CONUL (eg. Chair of ANLTC might attend a CONUL meeting once a year, present ANLTC’s report and participate in discussion with CONUL on problems/prospects. In general ANLTC should operate as a CONUL group.

 

-           Programmes sent to CONUL on a regular basis

 

-           Presentation to CONUL to attend two-way communication – maybe annually?

 

-           Simplest way is to arrange that one of CONUL members would also be an ANLTC member


3. Co-operative staff training: future strategy

 

a.        “What improvements would you like to see in the area of co-operative staff training?”

 

-          Need for co-operative planning, but more use of trainers at the respective institutions, catering for internal staff

 

-          Consideration of short term staff exchange

 

-          Need improvements in the areas of library visits and staff exchanges

 

-          Proposed library exchange programme would be worth encouraging

 

-          More demonstrations of “best practice” from within ANLTC

 

-    Training in technology-type initiatives (such as those resulting from the e-lib programme)

 

-    Would welcome more co-ordination in Information areas, eg. Legal information/Business information

 

-    Management development

 

-    Assessing the worth of courses could best be done by reference to a formal training needs assessment. Should be a training needs assessment of all CONUL libraries which would need to be continually updated.

 

-    Some co-operation and integration with the work on training being carried out in the public library sector via An Chomairle Leabharlainne.

 

b.        “Do you see a continuing role for ANLTC….?”

 

“Yes”               5

“Yes but focussed on specialist areas and maybe with a more senior focus.”

“Yes, but the planning needs to be more consultative, open”


4. Additional comments

 

-           “ANLTC is doing excellent work”        ( x 2)

 

-                      “ANLTC could benefit from additional dialogue with CONUL as indicated”

 

-                       “For smaller libraries it has been very cost-effective, and staff have been able to attend courses which we could not afford to run on our own.”

 

-                      “One of the main benefits … is the chance for staff to experience training with staff from other libraries and to inform themselves on standards and values in the library profession in general. I think this should be extended out to include other sectors of the library community in Ireland – special libraries, public libraries, government libraries etc.”

 

-                      “I believe that one of the issues which needs to be addressed … is a training needs analysis for all staff, updated by annual performance appraisal. The lack of this information limits our capacity to influence the courses run by ANLTC in any one year. This is an issue for us however, ANLTC will respond to the wishes of its participants,”

 

-                       “Ongoing attention should be given to costs, There have been occasions when ANLTC courses were not held at venues to which the majority of attendees belonged. This is at variance with the original idea of co-operative activity, which was to minimise cost by minimising travel/overnight expenditure.”

 

-                      “Feedback from the ANLTC contacts is useful, but is there any feedback from those taking the courses or from their supervisors/managers to help evaluate the success or relevance of the ANLTC programme?

 

-                       A summary of such feedback would be useful both for CONUL and for individual library managements.”

 

-                       “I don’t know if the question of expanding ANLTC has arisen, but I’d suggest keeping it as it is organisationally.  Attendance from outside ANLTC is alright so long as it doesn’t adversely affect ANLTC involvement”

 

-                       “Would find it useful to encourage more co-operative activity/work at a subject level given the sometimes isolated role of information professionals in these areas.”

 

-                       “Would see this leading to more group approach to information handling skills programme design by topic/subject area – definitely more web-based.”

 

-                       “Would like more senior level training in identification of training needs.”

 

-                       “I see a very important role for ANLTC in identifying experts/excellent courses on particular topics, but which are more usefully run at local level (particularly in respect of more junior staff)”

 

-                       “Would think that increased training awareness at local level within Personnel Departments will have an impact on role of ANLTC”

 

-                       “ANLTC has a very important role in organising specialist courses which could not be justified at local level.”

 

-                       “I would also emphasise the important role of ANLTC in fostering good inter-organisational relations and encouraging a spirit of co-operation.”

 


Appendix 8.7

Directory of Trainers

 

Listed below are organisations offering library staff training which have been suggested by ANLTC Committee members.  Where they have been used by member libraries of ANLTC, they are annotated. This list is complemented by the very useful list produced by An Chomairle Leabharlanna on the following web-site:

http://homepages.iol.ie/~libcounc/generaltrain.htm

 

Details                                              Trainer                                   Comments

 

Name and Address

 

 

 

Phone

Fax

E-mail

URL

Approx. costs

Aslib

Staple Hall,

Stone House Court,

London EC3A 7PB

0171 903 0032

0171 903 0011

catherine.coxon@aslib.co.uk

www.aslib.co.uk

varies

 

 

Courses offered

 

 

 

Basic cataloguing and indexing

Copyright for information providers

 

 

 

Name and Address

 

 

 

E-Mail

Lucinda Bray & Associates

32 Findlater Street

Dun Laoghaire

Co. Dublin

Lbray@indigo.ie

 

Courses Offered

Managing Meetings

Career Planning

 

·     Knowledgeable about libraries

 

 

 

 

Name and Address

 

 

Phone

Fax

E-Mail

URL

Brightsome Ltd

13-15 Fairview

Dublin 3

833-5005

833-5023

brightsome@tinet.ie

www.brightsome.com

 

Courses Offered

Computer training courses

 

 

 

 

 

 

Used by NUI, Maynooth for internal and anltc courses

 

 

 

 

 

Details                                               Trainer                                   Comments

 

Name

 

Phone

Fax

E-mail

 

Approx. costs

British Library

David Dubuisson

0171 412 7470

0171 412 7947

dave.dubuisson@bl.uk

 

£160 per day.

 

 

 

Courses on patents, news information, company and business, environment etc

 

 

 

Name and Address

 

 

 

 

 

Phone

Mobile

e-mail

Margaret Daly

Margaret Daly & Associates

Lidale house

Carnakella

Newmarket-on-Fergus

Co. Clare

061-368580

086-8535017

dalymargaret@eircom.net

Used by UL – once for anltc course and twice for in-house courses

Courses offered

Process improvement

HR topics

Consultancy

Individual coaching

 

 

 

Name and Address

 

 

 

 

Phone

URL

Richard M Dougherty

Dougherty & Associates

321 S.Main Street

Ann Arbor

MI 48107

(734)-6623925

www.unstuck.com

Used by UL for public “futures” workshop and several times internally for strategic planning workshops

Courses offered

Consultancy services

Strategic and organisational development

Change management

Process re-engineering

 

 

 

Name and Address

Karen Ford

University of Bristol

 

Courses Offered

Resource Guide for Social Sciences

 

 

 

Has delivered 2 workshops at UU on Info skills for Social Sciences.

 

 

 

 

 

 

 

 

Details                                               Trainer                                   Comments

 

Name and address

 

 

Phone

Fax

Peter Hancock & Co. Ltd

7 Pembroke Place

Dublin 2

676-1955

676-1221

Used by UCD several times

Courses

Time Management

Customer Service

Presentation Skills

Managing change

Training the trainer

 

 

 

 

 

 

 

Name and Address

 

 

 

Phone

Andree Harpur

Guidance Counsellor

3 Leopardstown Drive

Blackrock

Co. Dublin

 

 

 

 

 

 

 

Career related topics

·     Presentation at INULS 2000 excellent

 

 

Name and Address

 

 

 

Telephone/Fax

Hudson Rivers

13 Arlington Road

Woodford Green

Essex IG89DE

0181-505-9453

Offer customised training to specified requirements. Used by UU and NUI,G

Courses Offered

 

 

 

 

 

 

Customer service skills

Project management

General library skills

 

 

 

 

 

 

 

 

 

Name and Address

 

 

 

Phone

Fax

IBEC

Confederation House

84/86 Lower Baggot Street

Dublin 2

605-1605

660-1717

Used by UCD several times

Courses Offered

Staff Management

Change Management

 

 

Details                                   Trainer                                              Comments

 

Name and Address

 

 

 

Phone

E-Mail

Treasa Kenny

1 Park Court

Park Avenue

Sandymount, Dublin 4

087-2335587

tkenny@tinet.ie

 

Courses offered

Customer service

Coping with difficult people

Supervisory skills

First line management

Senior management

Stress management

Organisational change

Consultancy and coaching also available

·     Familiar with university training programmes, IUTN representative for UCD

·     Has conducted extensive library staff training programmes within UCD and for ANLTC

 

 

 

Name and Address

 

 

 

 

Phone

Fax

e-mail

URL

Library Association

Continuing Professional Development

7 Ridgmount Street

London WC1E 7AE

020-7255-0560

020-7255-0561

events@la-hq.org.uk

www.la-hq.org.uk/

 

Used extensively by all member libraries

Courses Offered

 

 

 

 

Full range of library specific and organisational type courses

 

 

 

Name and Address

 

 

Phone

E-Mail

Professor Hubert McDermott

NUI. Galway

091-524411, ext 2565

Hubert.McDermott@ucg.ie

Used several times for anltc courses, also 6 times by NUI,G

Courses offered

Presentation Skills

Softer Skills

Career planning

Assertiveness

Report writing

 

 

 

 

 

 

 

 

Details                                               Trainer                                   Comments

 

Name and Address

Web address

Netskills

www.netskills.ac.uk/events/

 

 

Courses Offered

Subject based Electronic Resources

 

 

 

Name and Address

 

 

 

 

 

Phone

Fax

URL

Elaine Donovan

OMT Group

Franciscan Hall

Top Floor

Henry Street

Limerick

061-411478

061-417175

http://omtltd.com

 

Used by UL for anltc “problem solving/decision making course”

 

Consultancy

General and accredited management, technical and business training

 

 

 

Name and Address

 

 

 

 

 

 

Phone

Fax

e-mail

Brenda Smith

Teaching and Learning Quality Manager

Nottingham Trent University

Burton Street

Nottingham NG1 4BU

(0115)9486441

(0115)9486549

sdv3smithbm@ntu.ac.uk

 

Courses offered

Presentation skills

 

·     Has run this course several times for ANLTC

 

 

Name and Address

 

 

 

 

Phone

Tomas Kennedy

Sheppard Moscow Irl. Ltd.

28 Pembroke Lane

Ballsbridge

Dublin 4

667-2990

Used by UCD several times

Courses Offered

Project Management

 

 

 

 

 

 

 

 

 

 

 

 

 

Details                                               Trainer                                   Comments

 

Name and Address

 

 

 

 

URL

TFPL

17-18 Britton St.,

London EC1M 5 NQ

Tel 44 171 251 5522

Fax 44 171 490 4984

www.tag.co/uk/tfpl/tfplhome.htm

 

 

Courses Offered

 

 

 

 

 

 

 

 

Name and Address

 

 

 

Phone

Fax

E-Mail

Hugh Fisher

Training Connections

33 Blackthorn Green

Dublin 16

2959013

2942736

hfisher@tinet.ie

Used by UCD library and Personnel Staff Training and Development

Courses Offered

 

Recruitment and Interview skills

Equality and Diversity

 

 

 

 

 

 

Name and Address

Phone

E-Mail

Keith V Trickey

0151-2313446

k.v.trickey@livjm.ac.uk

Used by anltc for Statistics course in 2000

Courses Offered

Performance indicators in libraries

Basic statistics

Cataloguing and classification

Motivation skills

 

 

 

 

 



[1] CONUL Minute 94/1 (2) 28 March 1994

 

[2] ‘And Gladly Train’ : developing a training needs analysis and a staff development framework.   A course prepared for the Consortium of National and University Libraries by Dr David Baker, Librarian, UEA, Norwich.    Trinity College, Dublin 2-3 June 1994.

 

1  Taken from the ANLTC Library Staff Training & Development Programme 1998 - copy attached

 

2 Staff Development and Training - an Impel2 Guide by Sally Curry and Margaret Watson.   Personnel Training and Education April 1998 15(1)