Change the way you present with Prezi


Course Code:             ANLTC 2012/01

Date:                           Friday 23rd March 2012                      0930-1630

Description:               Library staff are often faced with the task of making a presentation. Do you want to change the way you present information and use a more interactive digitally enhanced fun way to do the job? Do you want your presentation to be more visually interesting, unique and engaging? If so, then this course is for you!

The course is designed to teach participants how to use the Prezi software to make outstanding presentations that are different and as an alternative to PowerPoint slideshows. Using a canvas and a unique Zooming User Interface Prezi allows you to present your ideas in a non linear way, to tell a story or present a mind map of complicated concepts. You can insert text, images, files, or embed videos from You Tube as well as turn your PowerPoint presentations into Prezi.

Training documentation and links to useful websites will be provided on the day.

By the end of the course participants will have:

  • in-depth knowledge of the Prezi software
  • hands-on experience of using Prezi
  • the ability to create a Prezi from scratch
  • the skills to enhance a Prezi presentation with advanced tools and techniques
  • an account in the cloud to store and share your prezis
  • the experience of presenting with Prezi

Audience:                   The course is directed at library staff who make presentations as part of their role. Participants will be asked to register for a prezi account (educational) in advance of the course.

Note:               Numbers are limited on this course

Host library:               Dublin Institute of Technology

Course Location:       Training Room 1, DIT Library,Aungier St.Dublin 2.

Presenter:       Vincent Farrell, Learning Development Officer,

Learning Teaching and Technology Centre, DIT


Handling Enquiries Remotely: effective enquiry answering by voice and text based media


Course Code:    ANLTC 2012/02

Date:                  Tuesday 24th April 2012

Description:     When responding to enquiries by phone, email, text etc, we are deprived of nearly all the clues we take for granted face-to-face. With no eye contact, facial expression or body language – and frequently no tone of voice – it’s vital to manage communications with the enquirer effectively. The risk of misunderstanding or offence is high; customers tend to be more impatient, and it’s very easy for them to take their query elsewhere.

Designed for experienced enquiry handlers within the organisation, this programme draws on good contact centre practice to demonstrate the special techniques needed in managing and operating a remote enquiry service. It includes extensive use of group practical work and an emphasis on branding, presentation and customer care.

By the end of the programme attendees will have:

    • considered the differences between face-to-face and remote enquiry handling
    • assessed the requirements for operating an effective remote service
    • practised receiving, responding to and reporting back on enquiries by phone and email
    • developed customer care strategies to keep the enquirer on-side
    • learnt how to deal with enquiries effectively

Audience:    This programme will be of benefit to staff who deal with enquiries by phone, email, text or instant messaging. Managers who operate or are developing a remote enquiry service will also benefit. Anyone who needs to discover the challenges of dealing with enquiries when the enquirer is not present will also find this programme valuable.

Presenter:    Tim Buckley Owen.  Tim is the author of the classic textbook ‘Successful
Enquiry Answering Every Time’ (Facet Publishing, 6th edition due 2012).  He’s had nearly 40 years’ experienceof handling enquiries – in quick reference, special enquiry work and extended desk research.

Note:                            Numbers are limited on this course

Host library:                 Dublin City University

Course Location:         Training Room 1, DCU Library, Glasnevin,  Dublin 9


Developing Your Professional Portfolio: Publishing Your Practice and Research

Course Code:   ANLTC 2012/03

 Venue:                 Glenroyal Hotel Maynooth

Date :                     Tuesday 15th May 2012, 9.30 – 16.45

Places:                   30

Target Audience:             Library Staff who are writing or wish to write for publication and library staff who wish to hear about their peer’s library research and practice.

Description:  This seminar will provide an opportunity to:

  • Hear  about published research and practice from library colleagues
  • Get insights from a university librarian on the value of academic writing to both the development of the library profession and to individual professional development
  • Explore using professional writing and other activities to develop a professional portfolio
  • Learn from the experiences of the participants, how to:
  • Craft “everyday” work experience into publishable articles for professional and  peer-reviewed journals and conference posters
  • Explore how to develop an article for a peer-reviewed journal from a dissertation or
  • Identify which data to routinely collect from practice and determine an appropriate level of data collection to use as evidence/results in articles/posters
  • Hear experiences of colleagues in dealing with a variety of journals and journal publishers
  • Demystify the peer-review process
  • Gain insights into which journal/conference might be “best” for your article/poster
  • Explore whether to write in library journals and/or journals from other disciplines and
    whether to co-author or write alone
  • Learn how to develop productive writing practices

Poster Exhibition:  Both attendees and speakers will have the opportunity to exhibit posters, if they wish, and some time will be allocated during the day for the viewing of posters.


Academic writing bibliography

A joint use library

Collaborative writing

Plotting your way

LAI and professional development

Crafting an article

Publishing medical literature