Customer Services Excellence Workshop

Posted by on Feb 21, 2017 in Events, Recent Posts |

Course: Placing the customer at the centre of the Irish academic library:  a workshop informed by Customer Services Excellence (CSE) Course Code:  ANLTC 2017/03 Date:              Wednesday 29th March 2017, 10:30 – 16:00          (Registration from 10:00) Description: In higher education, the word ‘customer’ continue to provoke much discussion and debate around its relevance and appropriateness. For some, the idea of having students as...

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Show and tell: exhibitions & outreach for libraries

Posted by on Feb 14, 2017 in Events, Recent Posts, Uncategorized |

Show and tell: exhibitions & outreach for libraries Course Code: ANLTC 2017/02 Date: Friday 3rd March 2017, 11am – 4pm (Registration and refreshments from 10.15am) Description: Show and tell: exhibitions & outreach for libraries is a daylong seminar that will provide those attending with opportunities to hear and talk about current theory and best practice in the two related areas of exhibitions and outreach, in a variety of Irish...

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Reading Lists – Delivering what students need to read

Posted by on Nov 29, 2016 in Events, Recent Posts, Uncategorized |

Course:                       Reading Lists – delivering what students need to read Course Code:              2017/01 Date:                           Thursday 12 January 2017          10.30 – 16.30  Description:  This seminar will examine the range of challenges facing libraries in attempting to meet students’ expectations of access to prescribed readings and reading lists.  Discussions will range from the role of a reading list in students’...

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